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Business People

Employee Assistance Program (EAP)

Chelan PUD provides employees with an Employee Assistance Program through Aetna to help them manage mental health and more.

To access services:

1-888-238-6232 / TTY: 711
Username: MYPUDEAP
Password: EAP

From time to time, anyone may need help with personal issues, which also can affect your job performance. The Chelan County PUD recognizes this, and offers an Employee Assistance Program (EAP) designed to help you and your family with almost any work-related or personal difficulty.


Aetna Resources For Living is a District sponsored program, available at no cost to you and all members of your household. That includes dependent children up to age 26, whether or not they live at home. Services are confidential and available 24/7.

Call the Aetna EAP 1-888-238-6232 (toll-free).


This phone line is staffed by specially trained EAP representatives. When you make the initial call, you will be asked for certain basic information such as your name, address, phone number, employer and the reason for the call.

Emotional well-being support


Up to 6 face-to-face assessment and counseling sessions are available per issue at an office convenient to home or work. The Aetna EAP has developed an extensive network of counselors in your community where services are provided as well across the country so services can be easily accessed.


Aetna contracted counselors are either certified or licensed and have experience in a broad range of personal, family and work related concerns. Counseling sessions are available face to face or online with televideo. Services are free and confidential. Among other things, the EAP can help with:

  • Work/family life issues;

  • Emotional issues;

  • Parenting issues;

  • Relationship concerns;

  • Depression;

  • Stress;

  • Alcohol/drug dependencies;

  • Family counseling;

  • Grief counseling; and

  • Spousal/child/parent abuse.

Daily Life Assistance

Competing day-to-day needs can make it tough to know where to start. Call Aetna EAP for personalized guidance. We’ll help you find resources for:

  • Childcare, parenting and adoption

  • Summer programs for kids

  • School and financial aid research

  • Care for older adults

  • Caregiver support

  • Special needs

  • Pet care

  • Home repair and improvement

  • Household services and more

Legal services*


You can get a free 30-minute consultation with a participating attorney for each new legal topic related to:

  • General

  • Family

  • Criminal law

  • Elder law and estate planning

  • Divorce

  • Wills and other document preparation

  • Real estate transactions

  • Mediation services

If you opt for services beyond the initial consultation, you can get a 25% discount.


*Services must be related to the employee and eligible household members. Work-related issues are not covered. Discount does not include flat legal fees, contingency fees and plan mediator services

Financial services


Call for a free 30-minute consultation for each new financial topic related to:

  • Budgeting

  • Retirement or other financial planning

  • Mortgages and refinancing

  • Credit and debt issues

  • College funding

  • Tax and IRS questions and preparation


You can also get a 25% discount on tax preparation services.


*Services must be for financial matters related to the employee and eligible household members


Additional work/life services


Additional telephonic counseling and referral services are also available through the Aetna EAP. Some of these include online resources, identity theft services, child and elder care, personal/convenience, discount programs, etc.


24-Hour crisis counseling


Employees, dependents and their household members who need an immediate response for crisis counseling or after-hours assistance are instructed to use the toll-free hotline number 1-888-238-6232, 24hours a day, 7 days a week to confidentially discuss your concerns.


Confidentiality is essential. All discussions with the EAP professional are confidential. Information regarding contact with the EAP cannot be released without written consent, except in the following situations: by court order, imminent threat of harm to self or others, or in situations of abuse (such as child or elder abuse).


When employees are referred to additional resources for help and elect to use those resources, the resulting co-payments and fees, if any, would be their responsibility.

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